Job Description

Find your calling at Mercy!

Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care. 

Position Details:

Medical Assistant or LPN

Mercy Washington ENT Clinic

Position Summary

We are seeking a compassionate and patient-focused Medical Assistant (MA) or Licensed Practical Nurse (LPN) to join our clinic team. This position provides direct patient care and clinical support to providers while helping ensure efficient day-to-day clinic operations. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to delivering exceptional patient care in a fast-paced outpatient setting.

Essential Duties and Responsibilities

• Room patients and obtain vital signs, medical histories, and medication information.
• Assist providers with examinations, procedures, and treatments.
• Administer medications, injections, and treatments within scope of practice.
• Document patient information accurately in the electronic health record (EHR).
• Coordinate patient care activities, appointments, referrals, and follow-up care.
• Provide patient education and support regarding treatments, medications, and care plans.
• Maintain exam rooms, supplies, and clinical equipment.
• Follow infection prevention, safety, and confidentiality guidelines.
• Collaborate effectively with providers, nurses, and other healthcare team members.
• Perform other duties as assigned to support clinic operations.

Minimum Qualifications

Education

Medical Assistant (MA):

• High school diploma or equivalent required.
• New hires must attend and successfully complete MA Clinic Academy training.

Licensed Practical Nurse (LPN):

• Graduate of an accredited Practical Nursing program.
• Comparable education and successful licensure may be considered.

Licensure

LPN:

• Current Licensed Practical Nurse (LPN) license in the state where nursing duties are performed.
• Must maintain licensure and meet all State Board of Nursing requirements.

Certifications

• Basic Life Support (BLS) certification or successful completion within 30 days of hire.

Additional certifications may be required based on department or specialty area:

• ACLS (Advanced Cardiac Life Support)
• PALS (Pediatric Advanced Life Support)
• PEARS (Pediatric Assessment, Recognition and Stabilization)
• S.T.A.B.L.E.
• Six Assessment & Care Modules
• Other unit-specific certifications as required

Experience

Medical Assistant:

• No previous experience required.

LPN:

• New graduate or experienced LPN candidates encouraged to apply.

Skills, Knowledge, and Abilities

• Strong verbal and written communication skills.
• Excellent interpersonal and patient service skills.
• Proficiency with EHR systems and clinical documentation.
• Ability to multitask and adapt in a fast-paced healthcare environment.
• Knowledge of outpatient clinical procedures and medical equipment.
• Strong attention to detail and organizational skills.
• Commitment to patient-centered care and teamwork.
• Ability to maintain patient confidentiality and comply with all privacy regulations.
• Demonstrates awareness and sensitivity to diverse patient populations and needs.

Preferred Qualifications

Medical Assistant

• Graduate of an accredited Medical Assistant program.
• One year of outpatient, ambulatory, or clinic experience preferred.

Licensed Practical Nurse

• IV Certification within one year of hire preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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